We follow new procedures to comply with guidelines set by the financial services authority.
© 2008 Michael J Alexander
Your home may be repossessed if you do not keep up repayments on your mortgage. Written quotations compliant with the Mortgage Conduct of Business (MCOB).
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Michael J Alexander Group
Committed to treating our customers fairly
At Michael J Alexander, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative 'Treating Customers Fairly'.
We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.
Our commitment to you
We will:
- provide you with clear information about the products and service we offer, including fees and charges
- ascertain your individual needs, preferences and circumstances before recommending a mortgage
- only recommend a mortgage that we consider suitable for you and that you can afford and always the most suitable from the available options
- not recommend a mortgage if we can't find one we consider suitable
- encourage you to ask if there's something you don't understand
- give you access to a formal complaints procedure should you become unhappy with our service
To help us give you the most appropriate advice, we will ask you to:
- tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford
- let us know about changes that might affect your ability to repay a mortgage
- let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand
- tell us if you think there are ways we can improve our service
Thank you for choosing Michael J Alexander.
Major Boost for First Time Buyers
First time buyers are an essential part of the financial market. A decline of first time buyers would spell bad news for the future forcing a decrease in property prices or interest rates. It is essential that first time buyers are assisted and able to step onto the property ladder.
Here at a mortgage 4 you we can help you get that mortgage that you have been looking for (subject to credit scoring and status). We understand how frustrating it may be finding your way onto the property ladder, we are here to help.
Part of the Michael J Alexander Group
